![]() ![]() Lobby Management. Passenger service agents will ensure that the appropriate number of check-in desks are available, staffed and have the appropriate identification signage as well as directing and controlling the flow of passengers in an orderly and efficient manor.Baggage Sorting. Bags will be electronically or manually sorted by flight and either loaded into Unit Load Devices (ULD) or placed on baggage trolleys in preparation for aircraft loading.Over-size Baggage. Provisions will be available, usually at a secondary location, for the acceptance of over-sized or very heavy baggage items. ![]() However, there will still be customer service agents to assist passengers with the check-in process, to verify documentation, to tag and process their checked baggage and to ensure that cabin baggage conforms to regulated size, weight and content Check-in. Electronic check-in kiosks have become prevalent in most major airports.Ticketing. Although most passengers will arrive at the airport with tickets in hand, there are provisions at most terminals for on-the-spot purchase.In aviation, the term "ground handling" refers to the wide range of services provided to facilitate an aircraft flight or aircraft ground repositioning, preparation for and upon conclusion of a flight which will include both customer service and ramp service functions. ![]()
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